Refund Policy

1. Eligibility

The 7-day money-back guarantee applies when all of the following conditions are met:

• The refund request is submitted within 7 calendar days of your initial subscription purchase.
• It is your first subscription with OCLauncher. Renewals and re-subscriptions are not eligible.
• Your account has not been terminated for violating our Terms of Use.

2. How to Request a Refund

To request a refund within the guarantee period:

• Send an email to support@oclauncher.com with the subject line "Refund Request".
• Include the email address associated with your OCLauncher account.
• No reason is required during the 7-day guarantee window.

3. Refund Processing

Once your request is verified, the refund will be processed within 5–10 business days to your original payment method via Stripe.

Upon refund, your subscription will be cancelled immediately. All AI employee instances associated with your account will be deactivated, and any stored data will be scheduled for deletion in accordance with our Privacy Policy.

4. Exclusions

The money-back guarantee does not apply to:

• Subscription renewals — recurring charges after your first billing cycle.
• Re-subscriptions — accounts that have previously received a refund under this guarantee.
• Token purchases — one-time purchases of additional AI tokens.
• Accounts terminated for policy violations — as described in our Terms of Use.
• Requests submitted after 7 days — the guarantee window begins at the time of your first payment.

5. Refunds Outside the Guarantee Period

After the 7-day guarantee window, we do not provide prorated refunds for partial billing periods. However, we review refund requests on a case-by-case basis for valid reasons such as:

• Extended service outages affecting your account
• Billing errors or duplicate charges
• Other circumstances at our discretion

To submit a request outside the guarantee period, email support@oclauncher.com with details of your situation.

6. Cancellation Without Refund

You may cancel your subscription at any time via the billing portal in your dashboard. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until then.

7. Contact

For questions about this refund policy:

OCLauncher
Email: support@oclauncher.com
Hong Kong SAR